Privacy policy

This Privacy Policy describes how Mainchick Inc. ("Mainchick," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, make a purchase from our website www.shopmainchick.com or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refers to customers, website visitors, and any other individuals whose personal information we collect. By using our Services, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree, please do not use our Services.

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. When we do, we will: Post the updated policy on our Site Update the "Last Updated" date Take any additional steps required by applicable law Your continued use of the Services after changes are posted constitutes acceptance of those changes.

To provide our Services, we collect personal information from various sources depending on how you interact with us. "Personal information" means information that identifies you or can reasonably be linked to you.

1. Information You Provide to Us

When you interact with Mainchick, you may provide: Contact Information Name Email address Phone number Shipping and billing address Order Information Products purchased Payment confirmation Transaction details Customer Support Information Messages, emails, reviews, or other communications you send to us You may choose not to provide certain information, but doing so may limit your ability to use some features of our Services.

2. Information We Collect Automatically

When you visit our Site, we may automatically collect certain information ("Usage Data"), including: IP address Browser type Device information Pages viewed Time spent on pages Referring website We collect this information using cookies, pixels, and similar tracking technologies.

3. Information from Third Parties

We may receive personal information from third-party service providers, including: Shopify, which powers our online store Payment processors that securely process your payment information Shipping and fulfillment partners Marketing and analytics providers Advertising partners Payment information (such as credit card numbers) is processed securely by our payment processors and is not stored directly by Mainchick.

We use personal information for the following purposes: Providing Products & Services Processing orders and payments Shipping products Managing returns or exchanges Creating and managing customer accounts Marketing & Communications Sending promotional emails or SMS (where you have consented) Providing product updates and launch announcements Personalizing advertising and website experience You may unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in our emails. We comply with Canada's Anti-Spam Legislation (CASL) regarding electronic marketing communications. Security & Fraud Prevention Detecting and preventing fraudulent activity Protecting our business and customers Service Improvement Analyzing website usage Improving customer experience Enhancing our products and offerings.

We use cookies and similar technologies to: Operate and improve our Site Remember user preferences Analyze website traffic Deliver relevant advertising You can manage cookie preferences through your browser settings. Please note that disabling cookies may affect certain site functionality. Where applicable, we may honor Global Privacy Control (GPC) signals.

We may share personal information with: Service providers (e.g., payment processors, fulfillment partners, IT providers) Marketing and advertising partners Analytics providers Professional advisors (e.g., legal or accounting services) Government or regulatory authorities where required by law We do not sell your personal information in exchange for monetary payment. However, certain privacy laws may classify sharing data for targeted advertising purposes as "selling" or "sharing." We do not knowingly collect or disclose sensitive personal information without your consent.

Our Site may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices of those third parties. We encourage you to review their policies before providing personal information.

Our Services are not intended for children under the age of majority in their province or territory. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

We retain personal information only as long as necessary for: Fulfilling orders Providing customer service Meeting legal and regulatory obligations Resolving disputes Enforcing agreements When no longer required, personal information is securely deleted or anonymized.

Depending on your location, you may have rights under applicable privacy laws, including: Right to access your personal information Right to request correction of inaccurate information Right to request deletion (subject to legal obligations) Right to withdraw consent Right to request data portability (where applicable) Right to opt out of marketing communications To exercise your rights, please contact us using the details below. We may request verification of your identity before processing certain requests. We will not discriminate against you for exercising your rights.

Your personal information may be processed outside of your province, territory, or country, including in the United States or other jurisdictions where our service providers operate. When transferring data internationally, we use appropriate safeguards in accordance with applicable law.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet is 100% secure. We encourage you not to transmit sensitive information through unsecured channels.

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact: Mainchick Inc. hello@mainchick.com